EXLUX I SHIPPING & TRACKING

Before your order leaves our facility, every EXLUX towel undergoes a final quality inspection — checked for packaging integrity, tamper-evident seal condition, and structural correctness.

All orders are dispatched within 24–48 business hours of order confirmation.

"Business hours" means Monday to Friday, 9:00 AM – 6:00 PM IST. Orders placed on weekends or public holidays are queued and processed on the next working day.

What happens after you place your order:

• 0–1 hours — Order confirmation email sent to your registered email address
  
• 1–24 hours — Quality inspection and packaging completed
  
• 24–48 hours — Order dispatched and tracking details activated
  

During sale periods or high-demand windows, dispatch may extend to 48–72 business hours. We will notify you proactively if this applies to your order.

Once dispatched, estimated delivery times across India are as follows:

• Metro cities — 3–5 business days
  
• Tier 2 / Tier 3 cities — 5–7 business days
  
• Remote pincodes — 7–10 business days
  

Total time from order to delivery = Dispatch time (24–48 hours) + Delivery time (above).

These are estimated timelines — not guaranteed delivery dates. Transit times may vary based on your specific pincode, local courier capacity, public holidays, and weather or natural events beyond our control. 

EXLUX is not liable for delays caused by courier partners or circumstances outside our operational control. However, we will always follow up on your behalf if a shipment appears significantly delayed.

Prepaid Orders - Free Shipping 

Cash on Delivery (COD) Orders: An additional COD handling fee applies.

We cover forward shipping costs on all prepaid orders — no minimum order value required.

COD orders carry an additional handling fee to cover the two-way logistics risk associated with cash-based fulfillment. To avoid this fee, simply pay online at checkout.

The moment your order is dispatched, you will receive a Shipping Confirmation via:

• Email — to your registered email address
  
• WhatsApp / SMS — to your registered phone number
  

Your shipping confirmation will include:

• Your unique tracking number
  
• The name of your courier partner
  
• A direct tracking link to monitor your shipment in real time
  

If you have not received a shipping confirmation within 48 hours of placing your order, please contact us at concierge@exlux.in with your order number.

EXLUX ships through a network of verified, premium courier partners:

• Delhivery — primary domestic network
  
• Blue Dart — metro and high-value express
  
• XpressBees — Tier 2 and Tier 3 coverage
  

The courier partner assigned to your order is selected automatically based on your pincode and the fastest available route at the time of dispatch.

You will be informed of your assigned courier in your shipping confirmation.

EXLUX does not currently offer a self-pickup option.

COD is available on eligible orders subject to pincode serviceability.

All COD orders must pass our WhatsApp verification protocol before dispatch:

• Place your order and select COD at checkout
  
• Receive an automated WhatsApp confirmation link within a few hours
  
• Click the link to verify your order and delivery address
  
• Your order is dispatched only after verification is complete
  

Unverified COD orders are automatically voided after 24 hours. No charge is made. You are free to re-order at any time.

To skip verification entirely and receive faster dispatch, pay online and enjoy free shipping.

We pack every EXLUX order with care to survive courier handling. However, if your package arrives with visible outer damage — crushed, torn, or tampered packaging — here is what to do:

• Do not discard the packaging. Keep all outer and inner packaging exactly as received
  
• Photograph the damaged outer packaging before opening
  
• Open carefully and check the product inside
  
• Contact us at concierge@exlux.in within 48 hours of the delivery timestamp with: your order number, photographs of the outer packaging damage, and photographs or video of the product condition inside
  
• Our team will review within 24–48 hours and arrange a replacement or resolution
  

Reports made after 48 hours of the delivery timestamp cannot be processed.

If your tracking status has not been updated for more than 5 consecutive business days after dispatch, your shipment may be delayed or lost in transit.

• Check your tracking link first — courier systems sometimes have a 24-hour update delay
  
• If genuinely no update for 5+ business days, contact us at concierge@exlux.in with your order number and tracking details
  
• EXLUX will raise an official investigation with the courier partner — typically 5–7 business days
  
• If confirmed lost by the courier, EXLUX will dispatch a replacement at no additional cost
  

This policy applies only to shipments not yet marked "Delivered." For packages marked "Delivered" but not received, refer to our Refund & Return Policy — Section 07.

Please double-check your shipping address carefully at checkout. EXLUX is not responsible for failed or undelivered shipments due to an incorrect, incomplete, or unserviceable address.

If you notice an address error immediately after placing your order, contact us at concierge@exlux.in within 2 hours of order placement with the subject line: "Address Correction — [Order Number]."

Once an order has entered the dispatch phase, address changes cannot be made. Re-delivery attempts due to incorrect addresses may attract additional charges, which will be communicated to you before re-dispatch.

EXLUX ships to most pincodes across India. If your pincode is not serviceable at checkout, you will be notified automatically. You may:

• Use a nearby alternative address in a serviceable area
  
• Contact us at concierge@exlux.in and we will try to find an alternative routing solution
  

COD availability is also pincode-dependent. Certain pincodes are Prepaid Only due to high RTO rates in those areas.

This Shipping Policy and all matters arising from it are governed exclusively by the laws of India.

Any dispute will be subject to the exclusive jurisdiction of the competent courts in Palghar, Maharashtra, India.

Registered Headquarters:

Contact Channels - concierge@exlux.in

EXLUX Headquarters.

EXLUX
By Yash Polymers
Works: B-1, Gala No.1,
Dwarka Indl. Estate, NaikPada,
Vasai (E), Dist. Palghar-401 208.
GSTIN: 27AETPD0042E1ZV